Hospitality English

Level: Certificate

Approved by:

Hospitality and tourism is often described as ‘the pleasure industry’ or ‘the welcome industry’. It is an industry where communication is the key feature. It is also an international industry and will involve a range of inter-cultural encounters. The language of this industry is quite clearly English in an international context, but it is also the language of meeting needs, of providing high levels of service, of understanding people, of delighting people, and of solving problems. From an instructional point of view, the emphasis is firmly on functional language – giving information, making recommendations, dealing with problems and on creating realistic situational practice where language functions can be demonstrated and developed alongside basic service-oriented performance.

Delivery:

Three (3) Months to 12 months

Classes:

Ten (10) Hours per Week

Level:

Certificate upon completion

This Course is For…

This course is for you if you are interested to improve your communication skills for a career in the hospitality and tourism industry. From front desk staff to restaurant personnel, to tour guides and anyone who has to have a pleasant and friendly disposition at work, this course will take you through the necessary settings to make you a confident and proficient staff.

Course Modules

  • Service-Industry English
  • Hospitality Terminology
  • Making/Taking a reservation
  • Explaining Products and Services
  • Customer's Order and Execution
  • Banquet Service
  • Dealing with Complaints
  • Up-selling Products and Services
  • Group and Corporate Events

Service-Industry English

Hospitality Terminology

Making/Taking a reservation

Explaining Products and Services

Customer’s Order and Execution

Banquet Service

Dealing with Complaints

Up-selling Products and Services

Group and Corporate Events

Student’s Transformation

Join Us Today!

Join Us Today!

Mon – Fri / 9.00 – 18.00
Call us +603-74991137
Email: admin@sky.edu.my

footerlogoforwhite